Silent Disco Events | Rentals | Purchase

Privacy policy

Privacy Policy — Quiet Events / Silent Disco Headphone Rentals and Sales

Last Updated: November 13, 2025

This Privacy Policy describes how Quiet Events Inc., operating the website https://www.quietevents.com/ (the “Site”, “we”, “us”), collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect information about your device, your interactions with the Site, and information necessary to process your purchases or provide customer support. “Personal Information” refers to any information that can uniquely identify an individual.

1.1 Device Information

Personal Information Collected:

  • Browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages or products viewed
  • Search terms
  • Interaction data with the Site

Purpose of Collection:

  • To load the Site accurately and securely
  • To optimize user experience
  • To perform analytics on Site usage and improve our services

Source of Collection:
Automatically collected via cookies, log files, web beacons, pixels, and tags when you visit the Site.

Disclosure:

  • Shared with our store platform provider Shopify
  • Shared with analytics providers such as Google Analytics

1.2 Order Information

Personal Information Collected:

  • Name
  • Billing address
  • Shipping address
  • Payment information (e.g., credit card details, Shop Pay, Apple Pay, Google Pay, PayPal, or other supported methods)
  • Email address
  • Phone number

Purpose of Collection:

  • To process and fulfill your orders
  • To arrange shipping and provide invoices and order confirmations
  • To process payments and screen for potential risk or fraud
  • To communicate with you regarding your order or account
  • To provide marketing and promotional information (if you have opted in)

Source of Collection:
Collected directly from you during checkout or account creation.

Disclosure:
Shared only as necessary with:

  • Shopify (store platform and payment routing)
  • Payment processors (e.g., Shop Pay, Stripe, PayPal, Apple Pay, Google Pay)
  • Shipping and fulfillment partners (e.g., USPS, UPS, FedEx, DHL, or similar carriers)
  • Email and notification providers (e.g., Klaviyo or other email/SMS services)

1.3 Customer Support Information

Personal Information Collected:

  • Contact details (name, email address, phone number)
  • Order information
  • Details you choose to share when contacting us (questions, feedback, issues)

Purpose of Collection:
To provide customer service and support, resolve issues, and improve our services.

Source of Collection:
Collected directly from you via email, phone, website forms, or other contact methods.

Disclosure:
May be processed through our email provider, help desk, or CRM tools solely for support-related purposes.

2. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe that a minor has provided us with Personal Information, please contact us at Info@QuietEvents.com so we can delete it.

3. Sharing Personal Information

We share Personal Information with service providers to help us provide our services and fulfill contracts with you. We do not sell your Personal Information.

Examples of service providers include:

  • Shopify, which powers our online store
  • Payment processors (e.g., Shop Pay, Stripe, PayPal, Apple Pay, Google Pay)
  • Shipping and fulfillment providers (e.g., USPS, UPS, FedEx, DHL)
  • Email and SMS marketing tools (e.g., Klaviyo or similar providers)
  • Analytics and advertising partners (e.g., Google Analytics, Google Ads, Meta/Facebook Ads)

We may also share Personal Information if required to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or lawful requests for information, or to protect our rights.

4. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

4.1 Google Analytics

We use Google Analytics to understand how visitors use our Site.

4.2 Advertising Partners

We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This may be done via cookies, pixels, or similar technologies.

Opt-out of Targeted Advertising:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

5. Using Personal Information

We use your Personal Information to:

  • Offer, sell, and rent products and services
  • Process payments and complete transactions
  • Arrange shipping, delivery, and fulfillment
  • Provide customer support and respond to inquiries
  • Send you updates about orders, products, services, and promotions (if you have opted in)
  • Improve our website, services, and customer experience

6. Lawful Basis (GDPR – EEA Visitors)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • The performance of a contract between you and us
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • Our legitimate interests, which do not override your fundamental rights and freedoms

7. Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request that we delete this information. For more information on your right of erasure, see the “GDPR” section below.

8. Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you.

Our store platform provider, Shopify, may use limited automated decision-making to help prevent fraud, such as:

  • Temporary denylisting of IP addresses associated with repeated failed transactions
  • Temporary denylisting of credit cards associated with denylisted IP addresses

9. GDPR (EEA Rights)

If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you
  • Request that your Personal Information be corrected, updated, or deleted
  • Request that we transfer your information to another service (data portability)

To exercise these rights, please contact us at Info@QuietEvents.com.

Your Personal Information may initially be processed in the EEA (for Shopify EU infrastructure) and then transferred outside of Europe, including to Canada and the United States, for storage and further processing. For more information on how Shopify manages international data transfers in compliance with GDPR, please see Shopify’s GDPR resources.

10. CCPA (California Residents)

If you are a resident of California, you may have the right to:

  • Request access to the Personal Information we hold about you (“Right to Know”)
  • Request that we correct or delete your Personal Information
  • Request data portability
  • Designate an authorized agent to make requests on your behalf

To exercise these rights, please contact us at Info@QuietEvents.com.

11. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, analytics, advertising, and social media or content cookies.

Cookies help us:

  • Remember your settings and preferences (such as login and region selection)
  • Keep your shopping cart and checkout session active
  • Understand how you use our Site
  • Improve our services and provide relevant marketing

Most browsers automatically accept cookies, but you can choose to set your browser to remove or reject cookies. Please note that blocking or deleting cookies may negatively impact your user experience and some parts of the Site may not function properly.

For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.

12. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

14. SMS / Text Message Policy

14.1 Our Commitment to Your SMS Privacy

We are committed to protecting your privacy, including your mobile and SMS-related information. Mobile numbers and SMS-related information will never be shared with advertising partners for marketing purposes.

14.2 Use of Mobile Information

By providing your mobile number and opting in to SMS communications, you agree that we may send you:

  • Account alerts and updates
  • Order confirmations, status updates, and reminders
  • Promotional offers and marketing messages related to our products and services (if you have opted in)

Message Frequency: Message frequency may vary, but you can generally expect up to 2 messages per month if you have signed up for marketing SMS, otherwise only for account orders for rentals.

Charges: Message and data rates may apply from your mobile carrier.

14.3 SMS Opt-Out Instructions

You can manage your SMS preferences at any time:

  • To opt out of all future SMS messages, text STOP or UNSUBSCRIBE in response to any SMS you receive from us.
  • For help or additional information, text HELP in response to any SMS you receive from us.

We do not share, sell, or rent your mobile number to third parties for their own marketing purposes.

14.4 Mobile Number and SMS Information Sharing

We do not share your mobile number or SMS-related information with advertising partners for their own marketing purposes under any circumstances.

Contact Information

If you have any questions about this policy or wish to contact us regarding your SMS privacy, please email us at support@quietevents.com or call (800) 833-9281.

Data Sharing Restrictions

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Quiet Events, from 800-833-9281 regarding account notification, customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 800-833-9281 or info@quietevents.com. Mobile opt-in information is never shared with third parties.

 

15. Data Security

We use appropriate technical and organizational measures to protect your Personal Information, including:

  • Encryption where appropriate
  • Secure server and network configurations
  • Access controls and authentication measures
  • Fraud detection tools
  • Regular review of security practices

While we take reasonable steps to safeguard your information, no system can be completely secure, and we cannot guarantee absolute security of your data.

16. Contact Information

If you have questions about this Privacy Policy, our practices, or if you would like to make a complaint or exercise your rights, you can contact us at:

Quiet Events Inc.
21-35 32nd Street
Astoria, NY 11105
United States

Email: Info@QuietEvents.com
Phone: (800) 833-9281

Quiet Events Office Locations:

  • USA: New York, Austin, Tampa, Los Angeles, San Diego, Las Vegas, Chicago
  • Canada: Vancouver, Toronto
  • Worldwide: England, Austria, Italy, Spain, Portugal, France, Switzerland, Germany, Greece, Sweden, Croatia, TĂĽrkiye, Philippines, Japan, China, Australia, Mexico, Colombia, Brazil, Chile, South Africa

If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with your local data protection authority.

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